Inbound/ Outbound Call Center Representative

Boulder, CO posted on April 1

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Inbound/ Outbound Call Center Representative Job Responsibilities:

Serves customers by determining requirements; placing outbound calls and taking inbound calls to/from existing customer; schedule appointments; offer specials; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Call Center Representative Job Duties:

  • Make outbound calls to offering specials, special pricing or current promotions to an existing database of customers
  • Take incoming calls from customers
  • Collect and enter data into system
  • Make follow up calls
  • Maintain a log of customers who have been contacted and require follow up calls
  • Determines requirements by working with customers by answering questions and offering specials.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information into software system.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Call Center Representative Skills and Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Strong Will, Sales skills, Ability to work independently


Call Center Representative Schedule:
Must work night and weekends


Please email your resume and a MP3 or wav file with the content "what makes you a fit for an an Outbound Call Center Representative".