The basic function of the Drain Cleaning Technician is to provide general plumbing/drain cleaning services. This position handles service calls to customers in their homes and sells fixtures, service agreements, and any other service /product deemed necessary to complete/prevent additional damage. Utilizes customer service training to educate and assist customers in choosing service, products and finance options.
Essential Duties and Responsibilities:
Removes roots, debris, and other refuse from clogged sewer lines and drains using portable electric sewer cleaning machine.
Repairs breaks in underground piping: Positions or disassembles sewer trap machine at sewer or drain outlet.
Removes drain cover, using wrench.
Installs rotary knives on flexible cable, mounted on reel of machine, according to diameter of pipe being cleaned.
Starts machine to feed revolving cable into opening, stopping machine and changing knives as necessary to conform to diameter or contour of pipe.
Withdraws cable to deposit accumulated residue removed from pipe in containers for disposal Observes residue for evidence of mud, indicating broken sewer line. Measures distance from sewer opening to suspected break, using plumbers' snake, tapeline, or by estimating position of cutting head within sewer.
Removes and replaces broken tile section or pipe, using caulking compound and cement to form watertight joint.
Replaces dull knives and performs repairs on machine, using hand tools.
May estimate cost of service to customer.
Always maintains a safe work area according to company policy.
Knowledge, Skills and Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Knowledge of local plumbing codes and ability to apply them in a practical manner on each job.
Must be able to read and write English well enough to read and prepare invoices time sheets and proposals.
Must be able to successfully complete mathematical aptitude evaluation.
Must be capable of applying sound business judgment to all decisions.
This individual must be willing to pursue, develop and participate in continuing education.
The Service Technician must meet or exceed shop minimums in sales performance consistently.
Education and Experience
A high school diploma or equivalent.
A minimum of two years' experience including hands on training and or work is required.
Valid driver's license. Must be able to pass pre-employment MVR, criminal background check and have acceptable driving record.
Must be able to complete a pre-employment physical.
Certificates, Licenses and Registrations:
Appropriate current State or local Plumber license required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Regularly requires sitting, walking, bending, and lifting for prolonged periods of time.
The employee must have a full range of body movements including the use of hands feet and fingers to handle or feel objects and must be capable of bending, reaching, and crouching.
Able to handle or feel objects and use tools and equipment and must be capable of bending, reaching, crouching, climbing and crawling.
Must have command of all five senses sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time.
Must be able to lift 75 pounds
This position will require working indoors and outdoors in various climate conditions ranging from very cold with rain to very hot and humid. This includes attics, crawl spaces, and confined locations.
The employee may be called upon to be in customer or service production sites on an as need to basis.
The noise level in the work environment is usually moderate.
This position deals with aggressive personalities in a highly competitive industry and will be stressful.
Workweek: Typical workweek is eight (8) to ten (10) hour workdays five (5) days per week with regular weekend work, as well as early and/or late weekday meetings with customers, vendors and staff personnel as needed. During peak times and seasonal extreme weather related events, position may require long hours.