Customer Service Specialist

Fort Collins, CO posted on October 7

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General Info
Job Type: Full-Time 
Minimum Years of Experience Required: 2 Years 
Minimum Years of Education Required: High School/GED 
Willing to Travel 
Must be Authorized to Work in the US 

Company Info

 

 

Since 1962, Allen Service has lived up to its motto, “The name you know and trust.” Its second generation brothers, Jeff and Mike Allen, carry on that Fort Collins tradition, overseeing the high quality and service standards of their residential plumbing, heating and cooling service business.

 

 

We consistently maintain an A+ rating with the BBB. Our success is a reflection of the team we employ. We encourage our team to be the best that our industry and community has to offer. This is achieved through providing our staff with the tools, training, and mentoring that they need to be successful. We are a team, not just a company. We believe that in order to create an environment of teamwork that accountability must be at the forefront of our plan. This has been achieved by following 3 Simple Rules:

Be on time…

Be willing to learn new things…

Do the best that you can…

 

Fort Collins is a very desirable place to live and work as it continually ranks in the top 10 places to live.  

 

Job Description

 

Outbound calling to our large existing customer base to book appointments for their regular Plumbing, Heating and A/C system checks...Inbound calling customer service support...this position can also develop into an inside sales position for the right person. The right person must love working in a busy, team oriented atmosphere...our people are awesome! 

 As a Customer Service Consultant for, you will keep records of customer interactions or transactions and record the details of inquiries, complaints, comments and any other actions taken. For customers with unresolved grievances, you will refer them to the proper designated departments for further investigation.

 Job Requirements

As a Customer Service Consultant ,you must maintain a high level of professionalism with customers at all times. You must always be positive, courteous and well-spoken on the phone as well as compassionate and eager to find a solution to their problem or complaint. Experience in inside sales and/or telemarketing a plus!

 

Additional requirements of the Customer Service Consultant include:

  • Minimum 2 years of Customer Service
  • Telemarketing experience / Inside Sales experience a plus!
  • Basic/general computer skills and knowledge
  • Data entry experience

 Benefits


As a Customer Service Consultant for Allen Service, you will work in a busy and fun, team-oriented environment that promotes camaraderie while maintaining high productivity and efficiency standards. You will also receive great compensation and benefits!

 

 

Benefits

  •   Medical Insurance 
  •   Dental Insurance 
  •   Vision Insurance 
  •   Life Insurance 
  •   Retirement Benefit
  • We provide paid training and continuous education.
  • Weekly training and coaching support.
  • Winning team atmosphere
  • PTO
  • Paid Holidays

 

 

Thank you for reviewing our opportunity, for immediate consideration please click the APPLY NOW button above.

Thank you,

Allen Plumbing & Heating, Inc. Team


Wage

DOE

Experience

Any

Type

Full-time