More Precision Plumbing Heating & Cooling Inc jobs


  The Role

We’re looking for an exceptional customer service manager to help us achieve profitable revenue while providing superb customer service.  

As a customer service manager, you will work as part of a dynamic and passionate team to ensure desired business growth. You will work along side of all team members to do whatever is necessary to achieve booked call and sales goals.   


  • Generate an inbound and outbound call schedule to boost sales.
  • Supervise and train staff on how to convert calls into booked service appointments.
  • Manage dispatch to ensure the right technicians are matched to every job.
  • Get potential customers excited about Precision Plumbing & Heating and encourage them to spread the word.
  • Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls.
  • Become an expert of your market, know the customer needs and how best to engage them. 
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Formalize a coaching and training platform that’s cost effective and measurable.
  • Show employees how their individual contributions matter to the company’s success.
  • Coach employees on how to build trust and demonstrate empathy with customers.
  • Regularly present reports to senior leaders in an easy-to-understand format.
  • Attend a daily huddle with the management team to discuss progress.
  • Send out daily and weekly reports.


  • Proven track record in customer service, ideally in management.
  • Patient, diplomatic leader who understands how to diffuse conflict and convey empathy.
  • Ability to inspire and lead others to attain company goals.
  • IT competent, previous experience with Microsoft Office and the latest software applications.
  • Highly organized with exceptional follow-through abilities.
  • Ensure sufficient staffing to match the business demand and seasonal spikes.
  • Strong verbal and written communications.
  • Good presentation and public speaking skills is a plus.
  • Passionate about Precision Plumbing & Heating and loves the brand.
  • Bachelor degree or equivalent is a plus.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Highly motivated, flexible and great attitude on life.
  • May have to work some weekend and nights.
  • Will have to be in an on-call schedule.
  • Strong customer service skills.



Precision Plumbing specializes in residential plumbing, heating, cooling and electrical repairs and has served the Boulder/Denver area for over 30 years. Our dedicated staff of customer service representatives, dispatchers, technicians, and management provides our customers with excellent customer service. Precision Plumbing has a fun and kind environment.

If we have sparked your interest….  Send us your resume at  or apply online at